Frequently Asked QuestionsHere is a list of our most frequently asked questions to learn more about what we offer and how to make the most of your online shopping experience with us.
If your questions are still unanswered by the list below, please give us a call on 011 457 3910 and we’ll do our best to help you in every way possible.
Q: How do I register to shop/where do I start?
A: Click here to create your profile and start shopping.
Q: Is there a minimum or maximum order amount?
A: No, orders can be as big or small as you like, bearing in mind you may be charged for shipping depending on the area the products are to be shipped to or the weight and size of the order.
Q: What are the payment options?
A: You can pay by Visa or MasterCard credit or debit card.
Q: Is it safe to shop with my credit/debit card online?
A: Yes, we use an extremely secure online payment platform, PayFast. PayFast operates behind an SSL (secure socket layer) Certificate, whereby all your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.
Q: Do you deliver to outside of South Africa?
A: No unfortunately not.
Q: What are the charges for delivery?
A: Click here to refer to our Shipping and Deliveries Policy.
Q: When is the online store open?
A: Our online shop is available 24/7 but we process orders and answer queries from Monday to Friday, 8am to 430pm (except on Public Holidays). If you are shopping in the middle of the night, your order will be processed the very next morning. Once we receive payment we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock we will contact you immediately.
Q: Do I personally have to receive my order?
A: No, whoever is at the designated delivery address may sign for your order and receive it on your behalf.
Q: How can I track my order?
A: Once your order has been dispatched we will send you an email that contains your waybill number and the web address so you can personally track progress on your delivery.
Q: Do you take returns?
A: Yes, as long as the there is a valid reason. Please refer to our Return and Refund Policy for more information. Click here to go to the Return and Refund Policy webpage.
Q: What happens if an item is out of stock?
A: If an item is out of stock, we will reflect as such on the site.